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The role of shared services in today’s local government

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Once seen as a cost-cutting solution for local government, shared services have had a turbulent few years. But amid funding pressures and structural change, are they finding new relevance?

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Shared services have had a tumultuous history in local government. Once supported as a key mechanism for efficiency and cost savings, their popularity waned

User-centred service design, automation, AI, and inclusion are key strands of a “big” digital transformation agenda at Cumberland Council – underpinned by a major focus on cybersecurity.

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